Where is my package?
If you did not receive the package, first use the tracking number / label number to track the package on our website. This will tell you where the package is in your network. For more information, please fill out an online request on our website.
How do I cancel my order?
If your order has not yet been fulfilled, we can cancel your order and process a complete refund to your original payment method or as store credit. To submit an order cancellation request, please contact us.
How do I change my order?
If your order has not yet been shipped and you'd like to change the shipping service, please contact us and we'll be happy to assist!
If your order has not yet shipped and you need to correct or alter your shipping address, please contact us with your complete updated address so we can help!
We cannot change the billing address or billing method once your order is placed. If there's a small error in your billing address but the payment has cleared, no need to worry! Everything should be good.